Terms and Conditions

Terms and Conditions – Appointment Cancellation & Rescheduling Policy

Cancellations made at least 48 hours prior to your scheduled appointment are eligible for a refund.
Cancellations made within 48 hours of the appointment are eligible for a 50% refund.
No refunds will be issued for same-day cancellations or no-shows.
All cancellations or changes must be made by phone at 404-927-8554.

Appointments may be rescheduled at least 48 hours in advance at no charge.
Rescheduling within 48 hours of the appointment will result in a $50 fee.
No-call / No-show appointments will forfeit payment and require full payment to rebook.

All individuals 18 years and older must present valid, unexpired government-issued photo identification at the time of service.
Acceptable forms of identification include:
State-issued ID
Driver’s License
Passport or Passport Card
Permanent Resident Card (Green Card)
Failure to provide valid identification may result in cancellation without refund.

Test results are released only to the individual who purchases the test.
Additional participants may incur extra fees depending on the service type.
Please contact us prior to your appointment for pricing regarding additional participants.

By providing your phone number and opting in, you consent to receive SMS messages from Level Up Testing.
Messages may include appointment confirmations, reminders, booking instructions, service updates, and customer support communication.
Message frequency may vary depending on your interaction with our services.
Message and data rates may apply depending on your mobile carrier.
Consent to receive SMS messages is not a condition of purchase.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us at 404-927-8554.

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